General Terms & Conditions

(Last updated: 17 January 2024)

These Terms and Conditions (“Terms”) of Alvarak Group a.s., registered at Kanadská 775, 391 11 Planá nad Lužnicí, Czech Republic, Company ID: 25152700, registered with the Regional Court in České Budějovice, Section B, Insert 1499 (“Seller”), regulate the mutual rights and obligations of the Seller and any individual or legal entity (“Buyer”) arising from purchase contracts (“Purchase Agreement”) concluded through the Seller’s online store at www.alvarak.com (“Online Store”).

1. Introductory Provisions

These Terms apply to purchases made by consumers via the Online Store. They do not apply if the Buyer orders goods in the course of business activity.
Provisions deviating from these Terms may be agreed upon in the Purchase Agreement. Such provisions shall prevail over these Terms.
These Terms form an integral part of the Purchase Agreement.
The Seller may amend or supplement these Terms. Orders made under previous versions are not affected.

2. User Account

Buyers may register on the Online Store to create a User Account. From the account, Buyers can place orders.
Buyers must provide true and accurate information and keep it updated.
Access is secured by username and password; Buyers must keep this information confidential.
Accounts may be cancelled if unused for over 1 year or if Terms are breached.
Availability of the User Account may be interrupted due to necessary maintenance.

3. Purchase Agreement

The Online Store displays goods for sale including prices (inclusive of VAT).
The Seller is not obliged to conclude a Purchase Agreement for listed goods.
Buyers order by completing the order form and clicking “ORDER”.
Orders are confirmed by email.
The Seller may request additional confirmation depending on the nature of the order.
The Purchase Agreement is concluded when the Seller confirms acceptance of the order by email.
The Seller may refuse to conclude a contract, especially with Buyers who previously breached obligations.
Buyers bear their own costs of using remote communication (internet/phone).

4. Price & Payment

The Buyer may pay by:
- Bank transfer (advance payment)
- Cash on delivery
Together with the purchase price, the Buyer must pay packaging and delivery costs.
Invoices are issued electronically or sent with the goods.

5. Withdrawal from Contract

Under Czech Civil Code §1837, Buyers cannot withdraw from contracts for:
- Goods customised to the Buyer
- Perishable goods
- Unsealed hygienic goods
- Audio/video or software where original packaging has been broken
Otherwise, the Buyer may withdraw within 14 days of receiving goods (or last part of delivery).
Goods must be returned within 14 days of withdrawal. Buyer bears return costs.
Refunds will be made within 14 days of withdrawal, but not before the goods are returned or proof of dispatch is provided.
If the goods are returned damaged, worn, or partially consumed, the Seller may claim compensation.
If a gift is provided with purchase, the gift contract is conditional upon the Purchase Agreement. When the contract is withdrawn, the gift must also be returned.
Buyers purchasing with a Company ID (IČO) for business purposes are not entitled to withdrawal rights under consumer law.

6. Delivery

Delivery method is determined by the Seller, unless otherwise agreed.
If redelivery is necessary due to the Buyer, the Buyer bears the costs.
Upon receipt, the Buyer must inspect packaging and may refuse damaged shipments. Signing the delivery note confirms packaging integrity.

7. Liability for Defects & Warranty

Seller guarantees that goods are free from defects upon delivery.
Warranty period: 2 years, unless goods are perishable, used, or sold at a discount for specific defects.
If defects occur, Buyers are entitled to repair, replacement, discount, or withdrawal, in accordance with the Civil Code.
Complaints must be submitted to:
Alvarak Group a.s., Kanadská 775, 391 11 Planá nad Lužnicí, Czech Republic

8. Additional Rights & Obligations

Ownership transfers upon full payment.
Seller is not bound by any codes of conduct.
Consumer disputes may be resolved through the Czech Trade Inspection Authority (www.coi.cz).

9. Personal Data Protection

Personal data is processed in accordance with Act No. 110/2019 Coll. on Processing of Personal Data.
Buyers consent to processing of personal data (name, address, email, phone, ID numbers) for contract fulfillment, user account management, and marketing communication.
Buyers must provide accurate data and notify of changes.
Data may be processed by third parties (e.g., shipping companies, IT providers) but not shared without consent.
Data is processed indefinitely in electronic or paper form.
Buyers may request explanations, corrections, blocking, or deletion of data, or contact the Czech Data Protection Authority.

10. Marketing & Cookies

Buyers consent to receiving marketing emails. This consent may be withdrawn at any time.
Buyers consent to cookies being stored on their devices. Consent may also be withdrawn.

11. Communication

Unless agreed otherwise, correspondence must be delivered by email, in person, or by registered post.

12. Final Provisions

Legal relationships are governed by Czech law. Consumer rights under mandatory law are not affected.
Contracts and Terms are archived electronically by the Seller and are not publicly accessible.

Alvarak Group a.s.
Kanadská 775, 391 11 Planá nad Lužnicí, Czech Republic
Company ID: 25152700

Withdrawal Form (Sample)

(to be completed if the Buyer wishes to withdraw from the Purchase Agreement)

Recipient: Alvarak Group a.s., Kanadská 775, 391 11 Planá nad Lužnicí, Czech Republic

I hereby notify you that I withdraw from the purchase agreement regarding the following goods:

Date of delivery: __________________
Buyer’s name: _____________________
Buyer’s address: ___________________
Order No.: ________________________
Invoice No.: _______________________
Refund requested to bank account no.: ________________________

Buyer’s signature: __________________
Date: __________________

Terms and Conditions